Our cancellation policy does not affect your legal rights.
Before your item is dispatched. Your order can be cancelled up to the point of dispatch.
After your item has been dispatched. Once your order has been dispatched we are unable to cancel it. If you wish to return goods you may do so within 14 working days after the day of delivery at your expense. This will cancel your contract with us. Please email firstname.lastname@example.org. We can arrange for a courier to collect from your home. We can provide a quotation for this service on request.
Alternatively you can arrange the return of your order via a courier of your choice. You remain responsible for the goods until they have been signed for at our warehouse. We recommend that you insure any goods you are returning to us.
The returns address is TP Spares, Adventure Toys, Southolme Farm, Little Smeaton, Northallerton, North Yorkshire, DL6 2HJ. It is your responsibility to ensure that your items are packaged adequately to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product it cannot be returned unless found to be faulty.
Within 7 working days of our receipt of the goods, providing the goods are unopened and in a fully saleable condition, we will reimburse to you (by the method you used to pay for the original transaction) the amount in relation to goods which you have returned. If your entire order was returned, this will include the cost of standard delivery if a delivery charge was applied to your purchase. We will not refund the supplementary costs arising if you chose a type of delivery other than our standard and least expensive method of delivery
If you refuse delivery from our carrier you will be responsible for the return charge of these goods (£25.00 for orders in Mainland UK, £55.00 for orders in Northern Ireland) and their condition in transit. If you miss the delivery, re-delivery and do not collect your order from the depo and it gets sent back to us, you will be responsible for any return charges and re-delivery charges.
Faulty Goods In the unlikely event that your delivery is incorrect or your goods are faulty we require you to notify us within 48 hrs of receipt. Please phone 01609 881911 or use the help with my order form completing an online form. We will arrange the collection of the faulty goods. Without prejudice to your right to cancel orders under this clause 5, at our discretion we may then do one of the following: deliver any goods not supplied or following collection and inspection replace damaged or defective partsor provide a refund for the amount paid for you for the goods in question including the cost of standard delivery. We will not refund the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery.
None of the above affect your legal rights as a consumer.